Driving Residual Values and Customer Satisfaction through Used Vehicle Management Read more >
Used and Certified pre-owned vehicle solutions
With an annual worth of some £38bn, in the the UK alone, the used vehicle market is becoming an increasingly important area of strategic focus for vehicle manufacturers, globally. Various factors such as the need to: strengthen product residual values; improve network profitability; deliver increased dealer used car capacity and deliver the highest levels of customer satisfaction – mean that it remains a challenging market to exploit fully.
Meanwhile, the Internet, has transformed the market by placing more power with both dealers and consumers. These factors, combined with the owners’ perceptions that independents offer better value create further challenges. The strengthening of the sales offer through a manufacturer "approved" used car label, may have gone some way to help retain loyalty and deliver their strategic objectives, but there can be no doubt that there is a long way to go yet.
Impetus Automotive understands how pre-owned vehicle business interlinks with a raft of manufacturer strategies from fleet sales to finance offers. We support our clients through the following business areas and profit drivers:
- Manage the appraisal process and vehicle preparation costs
- Increase residual values
- Manage vehicle quality and stock turn
- Manage overage vehicles and profile mix
- Audit the used vehicle management processes and network
- Coach the end-to-end process and people
- Using pre-owned vehicles as a gateway for future new car buyers