Training and Development

The development of Franchised Network staff is vital as manufacturers constantly seek to develop their product and service offering in pursuit of increasing their customer’s satisfaction with their brand. The core aim of any training and development programme is for Retailer employees to learn new skills before applying them consistently in the workplace. Aside from direct business performance advantages, implementing the right learner journey creates competent, supported and confident individuals who want to stay with a brand and encourage like-minded individuals to join them.

Impetus Automotive offers a range of training and coaching solutions across all roles within a Franchise Dealer. In creating our programmes, we always recognise the importance of two key aspects to the success of any development strategy:

Engagement

The Group, its brands, franchised networks, the Dealer management team and staff are all stakeholders within any training or coaching programme. Without their engagement development strategies falter and become inefficient as “the pressure of the job” creates a lack of interest, ability to attend training or implement change. This universal engagement must be ongoing and is key to creating sustainable outcomes. Impetus Automotive work with Retail businesses and directly support them through a wide range of solutions beyond training and coaching. We understand the pressures acting on a business and its teams, we understand the culture and we understand the people and their needs. This is considered when we develop any programme and the central tenet is always to prove the cost benefit. Finite Resource The need for development never stops. New product, services and standards are always being implemented and, unfortunately for a lot of Dealers staff attrition is a real problem. However, training and development budgets are under as much pressure as any other. As such we focus your resources where it will gain most benefit. We do this using our in-house analytics team who can statistically compare business performance across networks, with learner skills profiles. This allows us to understand what elements of your development strategy are most likely to deliver the greatest return on investment, subsequently prioritising the development and delivery of your programmes.

Finite Resource

The need for development never stops. New product, services and standards are always being implemented and, unfortunately for a lot of Dealers staff attrition is a real problem. However, training and development budgets are under as much pressure as any other. As such we focus your resources where it will gain most benefit. We do this using our in-house analytics team who can statistically compare business performance across networks, with learner skills profiles. This allows us to understand what elements of your development strategy are most likely to deliver the greatest return on investment, subsequently prioritising the development and delivery of your programmes.

Case Study

Case Study

Solutions - Engaged Learning.jpg

Engaged Learning

Driving development through engaged stakeholders Read more >

Contact David

Dave Harriman Operations Director

David Harriman

Implementation Services Director

David is operationally responsible for our field services programmes, with a particular focus on Aftersales

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