Managing Network Standards
Managing sustainable change through auditing and coaching Read more >
Network Development - Standards and Audit
Managing Sustainable Change
Network Development uses standards to drive change and improvement through Dealership networks. Its aim is to continually develop quality in terms of customer experience, whilst driving efficiencies within the client’s franchised businesses.
Impetus Automotive achieves this by: assessing the need against the client’s objectives; supporting the development of the standard; implementing the standard, through the use of workshops and auditors; before using coaches to deliver improvement.
Ultimately, we target three profit drivers:
- Improving Customer Experience
- Maximising Opportunities
- Continuous Improvement in Network Quality
Programme Solution
Case Study
Case Study - Network Standards Auditing
Ensuring an excellent customer experience of your brand through your network Read more >
Contact Keith
Keith Vipond
Head of Service, Warranty and Audit
Keith is a qualified Management Accountant with over 20 years automotive experience in Contract Hire & Leasing and Franchised Dealer Management.
Find out more about Keith