Generating understanding and delivering change within your Franchised Network Read more >
Generating understanding and delivering change
Our Insight and Engagement function’s Network Development solution exists to help you identify the gaps which exist between your strategy and the reality of how your Franchised Networks’ are meeting your customers’ needs.
We achieve this by engaging with your Networks through all of your customer touchpoints from web-based research through to telephone calls and physical visits. This can be supplemented by engaging directly with your customers via surveys. Our core team of dedicated automotive industry researchers, analysts and consultants are able to convert this gathered information in to knowledge you can act upon.