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Impetus Automotive is a business driven by its people

The wider MSX International organisation has over 4200 employees around the world, all with specialist knowledge gained from working with Vehicle Manufacturers, their suppliers or Dealer Networks. Skills sets are matched to Client specific requirements and we stay close to every individual during the life of a project.

Unlike other organisations, we do not use contract staff. We care about our people and our people care about the projects they support, making Impetus Automotive an employer of choice in the industry.

The team of Directors heading up Impetus Automotive is comprised of the following experienced individuals:


Andy Mills

Consultancy Services


David Gorvett

MD International


David Harriman

Implementation Services





Our Management teams include a number of individuals with expertise fundamental to the delivery of our solutions:


Anne Goodwin

Head of Finance


Sarah Langford


 Sarah Langford - Resourcing Manager

Mark Grainger

Head of Parts


Keith Vipond

Head of Service,
Warranty and Audit


Myles Pilkington

Principal Consultant,

Future Mobility

 Myles Pilkington

John Ward

Technical Services 


Chris Staincliffe

Marketing Planning Manager

Graphic Design Team











Contact Us

Impetus Automotive's Head Office in Warwick, UK

Head Office


For more information, please contact our head office.

Email Head Office



MSX International Acquires Impetus Automotive, Significantly Expands Presence, Services in United Kingdom

MSX International (MSXI), a leading global business process outsourcing company, has announced it has acquired Impetus Automotive.


Impetus Automotive Employee Conference 2018

Impetus Automotive held their biggest ever annual employee conference at Volkswagen Group’s National Learning Centre

Latest Case Studies

Latest Case Studies

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Improving Customer Satisfaction

Improving customer satisfaction through re-engaging with the Dealer network.

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Optimising Customer Service

Improving customer satisfaction by addressing the causes of Return To Workshop cases.