Quality Improvement and auditing
Retail, Authorised Repairer and Bodyshop Standards. Reward programme measurement, management and reporting.
A constant team of auditors are employed serving the need of existing clients to maintain Dealer Franchise Standards across the UK, Asia Pacific and Russia. We have developed capabilities to deliver a wide ranging scope of audits, from the straightforward “assessment and report” through to a more consultative approach of; assessment, report, development to overcome non-compliance and re-assessment.
A flexible approach to the requirements of an audit programme has positioned us as one of the leading auditors in the UK. We invest considerable time upfront to; fully understand the objectives of a clients’ audit, test each individual standard and ensure a robust and comprehensive audit programme is deployed. Our experience has taught us the benefits and pitfalls of carrying out Franchise assessments, and consequently, we are well positioned to advise and help develop a successful and positive audit experience for all parties involved.