Our work - Implementation
Improve dealer first time fix
Client brief
To provide a field based team that will work with a defined number of retailers to improve and reduce repeat repairs. This will include assessing cultural alignment to meet the objectives. Identify poor business process and support retailers in improving and implementing new processes to achieve the desired performance.
Our solution
We proposed a focused, intensive, retailer change programme to identify, rectify, measure and sustain process improvements in order to dramatically increase First Time Fix performance levels at selected retailers. To deliver dramatic retailer improvement we place a Specialist into the retailer operation for an initial full month period, reinforced by a follow up visit of one week duration to ensure the process changes have been embedded into the retailer’s behaviour.
Result
We were successful in winning the tender process and following an intensive induction period we are now out working with the retailers to improve their first time fix rates.
Global Parts Pricing Function
Client Brief
Take over responsibility for the client’s global parts pricing function to deliver improved levels of service in core activity areas, whilst exploring other improvement opportunities that may benefit the client.
Our Solution
Creation of a dedicated Impetus Automotive parts pricing team based in the clients premises in order to interface seamlessly with all relevant client departments. Careful consideration of the skills required, and deployment of experienced staff in a structure that maximises operational efficiency and effectiveness.
Result
Team of 10 people fully deployed within three months of client go ahead. Smooth transition, with rapid improvement in all service levels, and immediate realisation of incremental revenue opportunities. Client expressed complete satisfaction with work completed to date.